Privacy Policy

1. About PropSignal

PropSignal (“we”, “us”, or “our”) operates an online platform providing data-driven property insights and AI-assisted analysis for the Australian residential real-estate market (“Services”). We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or Services, you agree to the terms set out in this Privacy Policy.

2. Scope of this Policy

This Privacy Policy explains how PropSignal collects, uses, and manages personal information obtained through our website and online Services. PropSignal’s Services are intended for use within Australia. Users accessing the site from outside Australia acknowledge that all data processing and insights are based solely on Australian real-estate information.

3. What Information We Collect

We collect only limited personal information necessary to operate our Services effectively. This may include information you provide directly via forms or inputs (e.g., name or general suburb interests) and technical data collected automatically for analytics and performance purposes (e.g., IP address, device/browser type, and usage statistics).

We do not collect or store sensitive information (such as financial details, identity documents, health information, or other protected categories).

We also use Australian real-estate market data that is publicly available under free-use or open data licences to support analysis and insights.

4. Important Notice About User Inputs (AI Chat)

Our platform includes an AI-based chat function designed to generate property insights, research summaries, and data-driven commentary. Users must not enter any sensitive, confidential, or personally identifying information into any free-text fields or chat inputs (for example: financial details, identity numbers, precise home addresses, or scanned IDs). All inputs may be processed by third-party AI services solely to generate responses to your queries.

We take reasonable measures to protect information transmitted to our Services; however, no method of transmission or storage is completely secure. You are responsible for the information you submit, and we recommend avoiding entry of any information you would not wish to be processed by third-party AI tools.

5. How We Use Information

• Operate, maintain, and improve the website and AI-based Services;
• Generate suburb-level and property-related insights;
• Respond to user feedback submitted through our website;
• Analyse usage trends to improve user experience;
• Comply with applicable Australian privacy laws and regulations.

We do not sell or rent personal information to third parties. Any third-party services we use (for example, analytics or AI APIs) are subject to their own privacy and security obligations.

6. Data Sources and Attribution

All property and suburb data presented on PropSignal is derived from publicly available Australian datasets and other open data sources provided under free-use or open-access licences. We do not claim ownership of such data and acknowledge the rights of respective data custodians where applicable.

7. Disclaimer and Limitation of Liability

The insights, outputs, and AI-generated content provided by PropSignal are for informational and research purposes only. They do not constitute professional, financial, legal, or investment advice. You should conduct your own due diligence and seek professional advice before making property-related decisions.

While we endeavour to ensure accuracy, completeness, and timeliness, PropSignal does not guarantee the accuracy, reliability, or currency of any data or AI-generated output. To the maximum extent permitted by law, PropSignal and its affiliates disclaim all liability for any loss, damage, cost, or expense (including without limitation direct, indirect, incidental, special, or consequential loss) arising from or in connection with your use of, or reliance on, our website, Services, or any information or insights generated on the platform. Your use of PropSignal is at your own risk.

8. Cookies and Analytics

We may use cookies and analytics tools to measure website usage, track performance, and improve service quality. You can disable cookies in your browser settings, but some features may not function properly.

9. Data Storage and Retention

Information collected is stored using reputable cloud infrastructure and appropriate technical and organisational safeguards. We retain non-personal usage data only as long as necessary for analytics and service optimisation. Chat inputs may be temporarily processed or cached for response generation but are not retained longer than necessary for those operational purposes.

10. Links to Third-Party Sites

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices, content, or security of external sites. We recommend reviewing the privacy policies of those third parties.

11. How to Contact PropSignal

If you wish to contact us regarding privacy or other matters, please use the Submit Feedback form located at the top of this page.

12. Related Policies and Terms

Your use of this website is also subject to our Terms & Conditions, which outline the rules for using the PropSignal platform, permitted uses of AI-generated insights, intellectual property rights, and limitations of liability. We encourage you to review both documents together to understand how PropSignal collects information and the terms under which our Services are provided.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational or legal changes. Your continued use of the website constitutes acceptance of any updated terms.

14. Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Australia and relevant State and Territory privacy legislation.